Privacy Policy
Privacy Commitment
Macon Bank recognizes the fact that customers want to keep their banking business private and secure. Therefore, as a matter of bank policy, Macon Bank will take the following steps to protect the privacy of our customers. Furthermore, the bank will continuously monitor our performance to ensure that customer’s privacy is always respected.
Keeping Customer Information Secure
Macon Bank values your trust and will handle your information with care. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. The bank will continually assess new technological upgrades for protecting information. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to customer information. This may be necessary when considering a request for you about additional services. Employees who violate our Privacy Policy will be subject to our normal disciplinary process.
The Information We Collect
Information about you is collected from the following sources:
- Information we receive from you on applications or other forms;
- Information available from public record;
- Information about your transactions with us, our affiliates, or others; and
- Information we receive from a consumer reporting agency.
We collect and retain information to service your account and to help us deliver superior customer
services. We use information:
- To protect and administer your records, accounts, and funds;
- To comply with certain laws and regulations;
- To make you aware of new products and services; and
- To understand your financial needs in order to provide you the best quality products.
Accuracy of Customer Information
We will do our best to keep customer files complete, up-to-date and accurate. If you ever find that your account information is not current or correct, please call or write to us at the telephone number or address listed on your account statement. Any erroneous information will be promptly corrected.
Sharing Information within the Bank
Macon Bank limits the type of information that is shared to the minimum required to administer your
account and deliver superior customer service. Information about your accounts and relationships may be shared within our bank to serve you more efficiently and make it easier for you to do business with us.
Customer Privacy with Companies that Work For Us
Macon Bank has business relationships with companies that work with us to provide you quality services, such as check-printing and data processing companies. These companies, for example, assist us in check clearing and account statement mailings. These companies act on our behalf and are obligated through a written agreement that adheres to privacy principles similar to those Macon Bank promotes for keeping information confidential.
Authorized Information Sharing - Joint Marketing
Federal law allows us to disclose the information listed below with other institutions with whom we have joint marketing agreements:
Information we receive from you on applications or other forms, such as
Here are the types of businesses with whom we may disclose the above information:
Financial service providers, such as
- Mortgage bankers
- Securities brokers
- Insurance agents
You do not have the right to opt out of the disclosure of this information.
Other Information Sharing
For purposes of credit reporting, verification and risk management we will exchange information about our customers with credit bureaus and similar organizations when legally required or permitted. Information may also be shared in connection with a fraud investigation, or in the sale of your loan account to another financial institution.
Except at your request, as required by law or as described above, Macon Bank does not share information with other parties, including government agencies. We will always maintain control over the confidentiality of our customer’s information. We will not use or share personally identifiable medical information for any purpose other than the underwriting or administration of a customer’s policy, claim or account, or as disclosed to the customer when the information is collected, or to which the customer consents.
If you decide to close your accounts or become an inactive customer, we will follow the privacy policies and practices as described in this notice.
Customer inquiries and questions concerning privacy should be directed to the Macon Bank Call Center.
Please contact us by the following:
1-800-438-2265 ext. 2527
Send us an email at bankinfo@maconbank.com
Write to: Macon Bank, Call Center, P.O. Box 1559,
Franklin, NC 28744
Reorder Checks ONLINE! Click Here
